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Policies and Procedures

Know the Rules, Handle the Routine

Whether you’re learning what’s allowed or figuring out what to do when something breaks, this section has you covered. Get quick answers about housing policies, lost keys or cards, maintenance requests, and more so you can focus on enjoying campus life with confidence.

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Amenities and Services
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Policies and Procedures

Frequently Asked Questions

Housing Policies

Is smoking allowed in the residence halls?

All residence halls and university-operated apartment facilities are designated nonsmoking, including student rooms and common areas of the building. Common areas include restrooms, kitchens, lounges, computer labs, recreation rooms, lobbies, etc. This policy also includes the prohibited use of e-cigarettes, vape pens, and other related products. Violations of this policy will be subject to disciplinary action. Further, the Tobacco-Free Campus Policy is also applicable to all students.

Where can I learn more about University Housing Policy?

Information on Residential Life Policies can be found HERE. Additionally, more information can be found in the Student Handbook.

Procedures

What do I do if I lose my key?

If you lose a key, please contact your Residential Learning Coordinator immediately. You are responsible for the cost of changing the lock(s) and key replacement. Key charges are $25 for room keys, $160 for Promenade keys. It is a violation of University policy to duplicate a key to any lock on University property.

What do I do if I lost my OneCard?

If you have misplaced or lost your OneCard immediately contact the IT Help Desk by email or by phone at 219.464.5678. We will deactivate your OneCard so that no one will be able to access the accounts or the key card access on your OneCard.

You may come into the IT Help Desk and request a temporary card while you attempt to find your original, (for more information, visit the Temporary IDs page) or you can purchase a replacement OneCard using cash, check, or Beacon Bucks for $15.

How do I submit a work order?

University housing residents and staff can place maintenance or custodial work order through their Housing Self Service to request a problem within a residence hall be fixed or corrected. Work requests submitted online are tracked and checked several times a day, 8 am-5 pm Monday through Friday. In case of emergency after hours, please contact your RA or the RA on-duty.

What do I do if a washing machine or dryer breaks in the laundry room?

University housing residents and staff can file a maintenance or custodial work order through their Housing Self Service to request a problem within a residence hall be fixed or corrected. Work requests submitted online are tracked and checked several times a day, 8 am-5 pm Monday through Friday. In case of emergency after hours, please contact your RA or the RA on-duty.

What about parking accessibility?

Parking areas for residents are located near each of the halls. All are well-lit and patrolled nightly by University police. All students are required to register their vehicles with University police to obtain a parking sticker. More information about parking can be found HERE.

Mailing Information

Please note: Using a different format, omitting information, or including “Valparaiso University” could delay the delivery.

Please use the following format to ensure proper delivery:

Student Name
1509 Chapel Drive, Unit [number]
Valparaiso, IN 46383